HELP AND FREQUENTLY ASKED QUESTIONS
How do I shop your site?
Where can I find product material descriptions?.
Which credit cards do you accept?
What is PayPal and why should I use it?
Are my credit card transactions secure?
Is there a minimum order requirement?
What is your Privacy Policy?
What are the Terms and Conditions of Use
Can anyone buy at your wholesale prices?
Why can't I find an item from your catalog?
What is Alabastrite?
Do you offer gift services?
How do you ship?
Will You drop ship for me?
Do you ship outside of the Continental United States?
How long will it take for my order to arrive?
My ordered was damaged during shipping What should I do?
What is your order cancellation policy?
How can I track shipping?
What are your guarantee and return policies?
What if I order something that is out of stock?
Do you offer volume discounts?
How often do you add new items?
Are all your products in the catalog?
How can I get a catalog?
Do I have to pay sales Tax?
Where can I find Birthstone and Anniversary details?
Do you offer payment terms?
What tunes play on your musical items?
Do you ship internationally?
Can I place an order offline?
Can I order by email?
I know what I want. How do I order quickly?
I have a question that is not listed
TOPHow do I shop your site?
Find the items you want to purchase by
searching the site (you can search by catalog item number) or use the category list on the left side. When you find an item you want, change the Qty box to the number of items you wish to purchase and click "Add to Cart" and continue shopping in the same manner.
Once you have added all the items you want, click on "Checkout" and follow the instructions on subsequent pages to complete your purchase.
You can view your Shopping Cart at anytime by clicking on "View Cart." There you can make adjustments, continue shopping or continue on to Check Out.
Where can I find product material descriptions?.
Please Click Here to read about the materials our products are made from
TOPWhich credit cards do you accept?
We accept all major credit cards: MasterCard, Visa, Discover and American Express through PayPal. You do not have to be a member of PayPal to use your credit card on PayPal. But it is a lot easier, very secure and FREE.
TOPWhat is PayPal and why should I use it?
NOTE: YOU DO NOT HAVE TO BE A MEMBER OF PAYPAL TO USE THEIR SERVICE! PayPal offers it's 100,000,000 members a very secure and very private means to safely use credit cards online. Instead of supplying your credit card information to every merchant each time you purchase, you supply it JUST ONCE to PayPal. No one at TheImpCo.com ever sees your financial information when you use PayPal.
- Free to Buyers. There is no additional cost to use PayPal as a buyer.
- No cost associated with Signing up. Indeed, they will send you some some money to your account just for signing up. It's a No-brainer
- No "gottchas" about when or how often you have to use their service (Merchants (That would thempco) pay for this service.)
- More secure than providing multiple merchants with credit card and personal information everytime you make an online purchase.
- Private, Personal, Traceable Payments along with other free services
- Immediate & convenient funds transfer. (Faster transactions benefit merchant and customer.)
- No requirement that you use your credit card (e-check.)
- Merchants do not have access to your bank/credit card details (it is encrypted by PayPal.)
- PayPal is 100% against SPAM. Your purchases will not result in a flood of useless junk-mail/Spam.
- Over 80,000 commercial web sites use PayPal to conclude their customer transactions!
- Even if you are not a member you can still use PayPal.
For more information about PayPal go to www.paypal.com
TOPAre my credit card transactions secure?
Our site uses state of the art technologies to ensure private and very secure payment processing. You will be transferred to PayPal. After you have completed the payment process you will be returned to TheImpco site. No one at TheImpCo.com ever sees your financial information.
TOPIs there a minimum order requirement?
There Is NO Minimum Order Requirement. However there is a minimum shipping cost.
TOPWhat is your Privacy Policy?
Please Click Here to read our Privacy Policy
TOPWhat are the Terms and Conditions of Use
Please Click Here to read our Terms and Conditions of Use
TOPCan anyone buy at your wholesale prices?
The Impulse Company provides quality products, to the general public, at 40-55% off retail! There are no membership fees, no dues, no minimums, no special licensing or other tricky bits. We sell at wholesale to anyone!
TOPWhy can't I find an item from your catalog?
There are two reason: First: WE SCREWED UP and we would be happy if you would let us know. With over 2500 products to account for, "stuff" happens! Second: Production contracts are made with craftsmen and manufactures from all over the world. Many items are available in limited quantities and become out of stock quickly: Some items do not measure up our quality expectations and are discontinued. Some items simple sell out faster than we ever expected and are no longer produced.
TOPWhat is Alabastrite?
Please Click Here to read about the materials our products are made from
TOPDo you offer gift services?
We do not offer gift services at this time.
TOPHow do you ship?
Our products are professional packed and generally double-boxed to ensure safe transport. Surface deliveries, within the continental U.S., are provided by UPS ground services. We use DHL for our express deliveries within the continental U.S.. Deliveries shipped outside of the lower 48 are shipped via USPS Air Mail unless shipped express.
TOPWill You drop ship for me?
We are not a "true" dropshipper. However, we will ship to another address other than your own, at no additional charge.
No reference to you or our company will appear on the shipping labels or packing slips. A very brief refernece to you can be made to appear on the packing slip at your request in shipping notes. The packing slip never contains pricing information.
Do you ship outside of the Continental United States?
We do not ship to foreign countries. We will ship to Alaska, Hawaii, Virgin Islands, Guan, Puerto Rico, APOs and FPOs. Please contact us for shipping rates and details. We will provide you with a quote. Note: Standard shipping to these destination can be slooooow!
TOPHow long will it take for my order to arrive?
Order processing generally takes two
business days. Once an order is processed and shipped, and depending on the distance from our California warehouse, delivery can take between 5 to 10 business days.
During the holiday rush (Nov-Dec) delivery can take up to 14 days. Please adjust your purchase date to match your delivery requirements!
Express shipping takes 2 business days.
When an order has shipped we will send you an email that includes a tracking number and a link to the shipper so you can monitor/track your order on the web.
My order was damaged during shipping. What Should I do?
First, do not call the shipper. All our shipments are insured. Let us handle it. Second, do not send the item back until asked! Just Hang on to everything! Email us within 5 days of delivery and provide the following details: Order number, product number and a brief description of the damage. We will supply you with instructions on how to proceed. You will be provided with either a replacement or a complete refund. We appreciate your frustration and dissapponitment. Give us the opportunity to make it right. It will be made right!
TOPWhat is your order cancellation policy?
In a nutshell Very Limited We will do our best to stop the order process but we cannot guarantee it will not be shipped. Order processing is automated and once in the system flow is very difficult to stop. Any order cancelled after shipping occurs will be credited minus the original and return shipping costs, plus a restocking fee of 25%. Packages must be returned unopened.
TOPHow can I track shipping?
When your order is shipped you will be notified via email and provided with a tracking number and a link to the carrier.
TOPWhat are your guarantee and return policies?
Please click here to review our guarantee and return policy
TOPWhat if I order something that is out of stock?
We make every effort to ensure that this cannot happen. If It does occur, you will be notified via email and your payment for that item(s) will be promptly refunded. We do not backorder items. It is simply to time consuming.
TOPDo you offer volume discounts ?
Our volume buying customers can be provided with additional savings. Please contact us.
TOPHow often do you add new items?
New items are added on a weekly basis and grouped monthly. If you would like to be notified about new products and special sales sign up for our news letter by going to your user account and modify your personal options.
TOPAre all your products in the catalog?
No! We are always adding new products. This is one of the reason we publish a 300+ page quarterly catalog.
TOPHow can I get a catalog?
Our 300 page catalog can be purchased. But to be honest, it's a bit pricey as a separate item ($12.00 including shipping.) However, a free catalog will be included with your first purchasse over $100, per quarter. If you need several catalogs, contact us and we will accmodate you with better pricing.
TOPDo I have to pay sales Tax?
We are required to collect sales tax, if shipments are sent to California or Arizona at the following rates:
CA = 7.75%, AZ= 5.6%.
Where can I find Birthstone and Anniversary gift details?
Click Here to view this information
TOPDo you offer payment terms?
We do not offer payment terms. Credit Card Payments provide you with net 30 terms automatically. We leave providing credit to businesses who specialize in that service.
TOPWhat tunes play on your musical items?
Click Here to see a list of the tunes that are played on our musical items
TOPDo you ship internationally?
We do not ship to any foreign countries. However we will ship to APOs and FPOs. Please contact us first.
TOPCan I place an order offline?
No! All Orders must be processed through TheImpCo.com's web site. This is how costs are kept to a minimum and why we can offer deep discounts. As we grow this option will be made avaliable.
TOPCan I order by email or FAX or Snail Mail?
No! All Orders must be processed through TheImpCo.com's web site. This is how costs are kept to a minimum and why we can offer deep discounts. As we grow this option will be made avaliable.
TOPI know what I want. How do I order quickly?
This feature is under priority construction. Please let us know that you would like to be notified when it is completed.Click Here
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